Customer care managers: ensuring customer satisfaction in a systematic way
Customer care managers ensure that business and private customers receive ideal offers and a comprehensive range of after-sales services. They manage customer relations and thus hold a key position within companies.
Which opportunities do customer care managers have on the labour market?
Customer care managers are the first point of contact for customers – not only in case of special requests or requirements regarding products and services but also in case of complaints and suggestions for improvement. They can work at larger companies from different industries, where they ensure lasting and positive customer relations and adapt the company’s offers to the customers’ requirements. Customer care managers have excellent chances of finding a suitable job at manufacturers of durable, high-quality consumer products, especially when it comes to cars and household appliances, and at different service providers (e.g. car rental or system catering companies or hotels).
What are the tasks and responsibilities of customer care managers?
Customer care managers are responsible for a major part of the customer communication, i.e. they act as interfaces between product development, sales and marketing and the consumers.
Management of customer care centres
Organisation of customer hotlines
Regular exchange with product and key account managers and the advertising department
Creation of concepts for the improvement of products and services
Representation of the company at trade fairs and other relevant events
Which hard skills and soft skills should customer care managers have?
Customer care managers must have a strong service orientation; they should be able to recognise the customers’ wishes and needs. Furthermore, they must be adaptable, both regarding people and new situations. Finally, customer care managers should have an academic degree in business administration and good English skills.
Strong communication skills
Good negotiation skills
Excellent self-organisation skills
What is the average salary of customer care managers?
The salary of customer care managers strongly depends on the industry and size of the employer. While medium-sized companies pay starting salaries of between EUR 30,000 and EUR 40,000 per year, international groups pay approximately a third more. With increasing professional experience and a position including responsibility for a team, they may have an annual salary of well over EUR 50,000.
Finding a promising job as a customer care manager – with Hays
As a customer care manager, you work closely with colleagues and customers. Thanks to a very diverse field of work, you have numerous opportunities to develop further. We will be happy to place you in a position as a customer care manager that offers exciting professional challenges. Find many useful tips in our carrierecenter!