Jobprofile
It service manager

Qualification(s)

  • IT studies or comparable practical experience

Responsibilities

  • An IT service manager ensures that IT services are provided to the user in a timely and qualitative manner.
  • He is also responsible for complying with IT service level agreements. He must also stay on top of any changes to the services offered as well as resolve any problems or outages.

Standards used

  • ITIL, SLA, ISO 20000