YOUR SOLUTIONS PROVIDER
FOR THE ICT SERVICE INDUSTRY
As a comprehensive ICT services solutions provider across all industries, we perform clearly defined out-tasking functions by acting as an independent ITIL project fulfilment organisation.
We provide project and staffing support across the entire value chain.
Due to our many years of experience, we have extensive expertise in compliance and employment law. We are one of the largest providers of IT services and solutions in Germany with approximately 4,800 specialists currently deployed with our customers. We provide project and staffing support across the entire value chain.
The complete package
IT service desk, managed servers and application development are just three of the areas we can manage for you. We can offer you a comprehensive range of services, when you need to take the pressure off your internal IT and implement tasks or projects competently, quickly and in a targeted manner.
Facts about Hays IT
- More than 6,300 permanent employees and freelancers at 27 locations in Germany, Austria and Switzerland
- €648 million turnover in fiscal year 2016/2017
- More than 76,500 projects implemented since the founding of Hays
- Quality-assured pool of applicants with over 220,000 experts
- Successful collaboration with over 1,500 customers
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Our managed services
- Staffing projects with permanent employees and competent IT solution partners
- Service management and workforce management
- Long-standing expertise in project management with ISO-certified processes (ISO-certificate)
- In-depth know-how of legal requirements and existing compliance guidelines
- Competence Centres on your premises (on-site) or at dedicated offices (off-site)
Managed services – From conception and transition to daily operations
- Our Business Development Managers (BDMs) are permanent members of the Hays team who are responsible for the commercial side of the business. They work closely together with our technical Service Managers (SMs) to install and manage your ICT services.
- Based on your requirements, our BDMs and SMs design the services, the required infrastructure, transition and service team (Hays Technology Solutions GmbH project staff).
- We will also be happy to support you in preparing your service specifications and defining your SLA (service level agreement)
- Redundancy and staff development: Our BDMs and SMs fill in for one another and ensure the incorporation, training and management of project staff
- Service centres ensure the required statutory separation of our specialists from your permanent staff
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