Berlin | Permanent employment with our customer
Reference number
My duties
  • As a Risk Operations Agent, your primary responsibilities will be to review accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted
  • You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction
  • You are responsible for reviewing documentation, analyzing data and determining in a timely manner whether the limitation should be removed
  • Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions
  • Review accounts and determine the legitimacy of the account and account holder and associated risk
  • Analyze account history and trends and perform relevant research to effectively identify problems
  • Contacting account holders in an effort to verify activity and mitigate loss
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity
My qualifications
  • As Risk Operations Agent you are organized, efficient and driven, exhibit strong analytical skills, adapt well to change and thrives in a collaborative team environment
  • Fluent German and good English language skills
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in German)
  • Strong written (email) communication skills utilizing proper grammar and punctuation (in German)
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
My benefits
  • Interesting and stable job in multinational company
  • Friendly work environment
  • Open and friendly organizational culture
  • Benefit package
  • Professional trainings
My employer
    Your new company is a leading financial provider worldwide. They are constantly growing and currently seeking a number of collection specialists with fluent German language skills to join their busy team. This company proud itself for being one of the best places to work in Ireland. This organisation has excellent reviews on Glassdoor, one person stated “This organisation is very good at developing people. As long as you're willing to show your best self at work, you'll get an opportunity to do more and learn new skills”. This company is also very accessible via public transport and provides a subsidised bus that runs from the city centre.
About Hays
True financial experts are rare – and in great demand. They also command a high price on the job market. We open doors for financial specialists in fields such as accounting, controlling, corporate banking, interim management, risk management and treasury. By drawing on your interests and experience, we will find the right job for you, because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

Reference number

Phone: + 49 621 1788-4297
E-Mail: positionen@hays.de