About the company
- Your new company is a leading Financial provider worldwide. They are constantly growing and currently seeking a Chargeback Agent with fluent German to join their busy team. This company proud itself for being one of the best places to work in Ireland. This organisation has excellent reviews on Glassdoor, one person stated “This organisation is very good at developing people. As long as you're willing to show your best self at work, you'll get an opportunity to do more and learn new skills”. This company is also very accessible via public transport and provide a subsidised bus that runs from the City Centre.
Your responsibilities
- Review accounts that have been limited and determine the legitimacy of the account and account holder
- Methods to accomplish this include reviewing faxed documentation such as driver’s licenses, credit card statements, bank account statements, utility bills, etc.
- Confirm account information using various websites, message and customer history in Kana, and account information in Admin Tools
- Limit customer accounts when appropriate
- Answer phone calls from Customer Service, other Operations departments, or Customer as needed
- Place outbound phone calls to customers as needed in order to gather additional documentation when appropriate in order to effectively dispute a chargeback
- Review Chargeback and/or ACH Returns received from credit card companies or financial institutions and accept or dispute the chargeback or ACH Return
Your profile
- Excellent interpersonal skills and ability to handle multiple queues and customer inquiries at once
- Strong verbal (phone) communication skills: actively listen and speak clearly to customers
- Strong written (email) communication skills: use proper grammar and punctuation
- Ability to function in multiple telephone and email queues covering several product lines
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
- Fluent German and English
Your benefits
- In return you will be joining this amazing organisation on a permanent bases. You will receive €25.500 basic salary, a 6% bonus, full training and benefits package: private comprehensive health insurance for you and your immediate family, including Life Insurance & disability benefits from day one, pension contribution scheme, Education Assistance Program including study leave for your exams, canteen and gym onsite and many more. Also, company is offering an attractive relocation package of €3000 for candidates applying outside of Ireland. You will be shown a clear progression path at this organisation should you want to grow with same.
About Hays
True financial experts are rare – and in great demand. They also command a high price on the job market. We open doors for financial specialists in fields such as accounting, controlling, corporate banking, interim management, risk management and treasury. By drawing on your interests and experience, we will find the right job for you, because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Your contact at Hays
+ 49 621 1788-4297© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.