IT Desktop Support Analyst (m/f/d)

Berlin | Employment with Hays Professional Solutions GmbH
Reference number
Start date
My duties
  • Responsible for the installation, repair and preventative maintenance of laptops and related systems i.e. printers
  • Perform all installations, upgrades and backups of S/W and H/W applications
  • Troubleshoot network problems when they relate to the desktop
  • Respond to and resolve trouble tickets on a priority basis
  • Propose and implement solutions to routine problems with direction from supervisor 
  • Gather information and/or data independently using established and well defined procedures
  • “On-board” new hires by introducing them to Hardware, Software and IT Policies
  • Work as part of an EMEA-wide End User Support Team
  • Acquisition, installation, maintenance and use of desktop technology
  • Respond to cases in specified support queues
  • Potential for some involvement project work
  • Remote support for users and offices with no onsite IT personnel outside of Berlin
My qualifications
  • High school diploma or equivalent apprenticeship in the field of IT
  • First experience in Personal Computer support
  • Advanced English knowledge and good knowledge of the German language
  • Application knowledge in the areas of Microsoft Office suites – Troubleshooting and Installing
  • Operating Systems knowledge – Windows7, Windows 10 – Troubleshooting and Installing
  • Hardware knowledge in the areas of Personal Computers
  • General knowledge of computer networking – PC to network printer, server, etc.
  • General knowledge of computer hardware – PC, Monitor, Printers
  • General knowledge of mobile technology
  • General knowledge of “ticketing systems” ie ServiceNow, Remedy
My benefits
  • Fascinating, innovative environment in an international atmosphere
  • We will give you valuable tips and feedback on your application documents and interviews
  • We actively present you to specialist departments and keep you updated on the application process
About Hays
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

Reference number

Phone: + 49 621 1788-4297
E-Mail: positionen@hays.de