- Under direct supervision and responsible for providing basic support to IT users
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- Using remote control software, you will provide onsite and cross-border support (EU), specially for German speaking countries
- Conduct regular interaction with IT users using basic customer service skills and communication skills
- Participate in IT projects and work collaboratively with project team members
- Work with other support functions on projects and activities related to IT
- Liaise with partners and vendors on IT related user support
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained
- Knowledge in dealing with MS O365, Windows 10, Remote Software, PN, SMS, SAP GUI, wireless/ network configuration
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Perform implementation support as required
- Attend end user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required
- Deliver against assigned IT and business project initiatives
- Angenehmes Arbeitsklima
- Eine übertarifliche Bezahlung
- Attraktive, leistungsorientierte Vergütung
Mein Ansprechpartner
Niklas Mies
Referenznummer
507007/1
Kontakt aufnehmen
E-Mail:
niklas.mies@hays.de
