Hays
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Offenbach am Main | Permanent employment with our customer
Reference number
584268/1
My duties
  • Managing the Customer Care Center 
  • Auditing and mapping of all customer journeys across all channels
  • Define and shape the customer experience strategy across all touch points, platforms and systems
  • Developing of high-level capability roadmaps
  • Supervise tasks such as reporting, optimizing, testing and validating existing customer journeys
  • Implement multi-variant testing programs, and using customer insight and data to define new customer experiences
My qualifications
  • University degree in psychology, cognitive science, Human Factors or related field
  • Professional experience in areas such as internet, retail, consumer goods or research
  • Hands-on experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting)
  • Perfect balance between numbers and human
  • Basic knowledge in managing others in a line management capacity
  • Strong analytical skills, excellent attention to detail and good business judgment
  • Excellent communication, presentation and interpersonal skills
My benefits
  • Area of responsibility in which your expertise and drive are equally in demand
  • High degree of creative freedom and personal responsibility
  • Opportunities for further training and development
  • Very dynamic company and organizational structure with short decision-making processes
  • Open and intensive exchange within the team to expand our joint success 
About Hays
Discover the benefits of cutting-edge recruitment in Sales & Marketing with Hays. With us you receive the perfect support for ensuring your professional success – whether you're just getting started in your career or are looking for new perspectives in either a permanent or project role. We are your skilled and reliable partner for interesting and lucrative opportunities in Sales & Marketing – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

Reference number
584268/1

Contact
Phone: + 49 621 1788-4297
E-Mail: positionen@hays.de