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Essen / Remote | Freelance/Contracting project
Reference number
Start date
Project duration
3 MM++
My duties
  • Resolve major incidents and technical escalations within agreed SLAs and quality
  • Problem Management: Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports 
  • Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers
  • Participate in CAB meetings as needed and assist change manager in techno-operations decision process
  • Install hardware and software, maintain appropriate service levels, performance tuning and firmware upgrades across multiple hardware platforms
  • Perform advance tasks such as capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations
  • Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment
  • Harden operating system parameters in line with client / Dimension Data security policy, standards or best practices
  • Documentation, knowledge sharing and training of junior members
  • Coordinating and interfacing with outside vendors, end users, other department team members and service providers to resolve issues
  •  Analyse data, oversee and contribute to service improvements
  • Oversee tasks executed by junior members and stand in for them if needed
  • Automation via puppet
My qualifications
  • Experience in administration, maintain and support Linux (RHEL/Suse/Ubuntu/CentOS) operating systems and exposure to any 2 of the UNIX flavours (HP-UX, Solaris & AIX)
  • Experience in Cluster services - ideally knowledge of Pacemaker Cluster
  • Experience in Automation Tool - Puppet
  • Sound knowledge of LVM and Troubleshooting and performance tuning
My benefits
  • Remote possible
  • A very renowned company
About Hays
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

My contact person
Katarzyna Kmiecik

Reference number

E-Mail: katarzyna.kmiecik@hays.de