Kaufering | Employment with Hays Professional Solutions GmbH
Reference number
Start date
My duties
  • As Global Support Engineer you take ownership of enabling a seamless customer service experience by defining and executing the support and communication concept throughout thewhole lifecycle of Hilti’s ON!Track solution 
  • In detail, this includes the definition and implementation of customer-centric global support processes together with process experts and the development organisation. Furthermore, youperform efficient Investigation and troubleshooting of issues by determining root cause to remediate issues, recover customer data, prioritize solutions and develop proactive measures toprevent future occurrences 
  • The role involves close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution. You ensure thecompliance with customer data management standards and continuously enhance internal processes 
  • Through your deep functional understanding of ON!Track current and next generation solutions you serve as a point of contact for escalations, guidance, trainings, and mentoring for the different software solutions worldwide
My qualifications
  • Bachelor’s degree in business information technology, information systems or computer science
  • Experience in web-based application software support with strong customer focus
  • Experience in system management for cloud-based, customer facing applications, ideally with experience in the IoT domain
  • Excellent experience of ITSM tools (e.g. ServiceNow and Google Analytics), Atlassian toolchain (e.g. JIRA, Confluence) and problem resolution processes in an agile team environment
  • Quality mindset combined with excellent communication skills, trouble shooting skills and attention to detail allow you to identify problems and propose respective solutions under pressure
  • Fluency in English and willingness for international travel
My benefits
  • Varied work in a renowned company
  • Support throughout the application process
  • By applying through Hays, you will be part of a small, well-fitting selection presented to the client for this position
  • In a telephone or personal qualification interview, we check together with you whether you are a good fit for the vacancy and thus increase your chances of success
My assignment
  • Our client is a successful company that, in addition to an excellent positioning in the market, can point to an exciting and dynamic working environment
Salary details
  • Our client is a successful company that, in addition to an excellent positioning in the market, can point to an exciting and dynamic working environment
About Hays
Our many years of recruitment experience and specialist knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain intensive relationships with customers across all industries and so can provide engineering specialists with exciting projects and attractive job opportunities. Whether it's working with an international automotive manufacturer or a regional market leader in mechanical engineering, drawing on your interests and experience, we will find the right job to suit you. Because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

My contact person
Elena Zhao

Reference number

E-Mail: elena.zhao@hays.de