


- The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches)
- The L3 Support Engineer will support the new application following internal Best Practices and Governance procedures
- Provide Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
- Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
- Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
- Remediate incidents/outages pertaining to the platform
- Estimate time required to implement remediation actions
- Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
- Come up with optimization of existing production application processes
- Multinational company
Reference number
600441/1
Contact
Phone:
+ 49 621 1788-4297
E-Mail:
positionen@hays.de