Hays
Frankfurt | Freelance/Contracting project
Reference number
600441/1
Start date
asap
Project duration
6 MM++
My duties
  • The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches)
  • The L3 Support Engineer will support the new application following internal Best Practices and Governance procedures
My qualifications
  • Provide Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
  • Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
  • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
  • Remediate incidents/outages pertaining to the platform
  • Estimate time required to implement remediation actions
  • Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines 
  • Come up with optimization of existing production application processes
My benefits
  • Multinational company
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
My contact at Hays

Reference number
600441/1

Contact
Phone: + 49 621 1788-4297
E-Mail: positionen@hays.de