IT Vendor Manager (m/f/d)

near Munich | Employment with Hays Professional Solutions GmbH
Reference number
Start date
My duties
  • You are responsible for all IT suppliers in the Customer Contact subdomain and develop the business relationship with them
  • In the selection process, you will take control of the RfP and contract design by defining KPIs and SLAs
  • You ensure that all agreed SLAs, KPIs and delivery times are met punctually
  • You manage the incidents with the suppliers to provide the best service to the customers
  • You control, evaluate and report on the supplier's performance and increase its value over the entire contract life cycle
  • You develop and implement measures to improve service quality, cost control and risk minimization as part of a supplier strategy
My qualifications
  • You have successfully completed your studies in business informatics, business administration or similar fields of study
  • You are experienced in IT Service Management (e.g. ITIL) and have ideally worked in Service Delivery
  • You are hands-on solving incidents
  • You have sound knowledge in building supplier relationships and are enthusiastic about the excellent management of partners
  • You may already have basic knowledge in the design and interpretation of IT contracts
  • You are constantly pushing for improvements, taking on problems and transforming them into solutions
  • You are eloquent in German and English
My benefits
  • Varied tasks in a renowned company
  • Pleasant working atmosphere
  • Permanent employment with our customer is possible
  • Working in an international environment
  • We introduce you to the departments and give you regular feedback on where you are in the process
My assignment
    Our client is a German media group based near Munich.
About Hays
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays

My contact person
Mario Benincasa

Reference number

E-Mail: mario.benincasa@hays.de