Managed Service Provider for your external staff

Customised solutions for finding and managing external specialists

We are your reliable partner for flexible, simple and secure workforce solutions. With our modular solutions, we increase your process efficiency and reduce your costs. Benefit from the know-how of the market leader Hays and the expertise of dedicated service teams.

Our tailor-made solutions optimise your processes, guarantee constant staff availability and ensure compliance and digitalisation in your company. Whether it's a service contract, temporary employment or a contract for work and services - we offer you optimum service and comprehensive advice on optimising and digitalising your external HR management

How can our solutions optimise your search and management of external specialists?

As a Managed Service Provider (MSP), we make your day-to-day work easier by supporting you in the search for and management of external specialists - regardless of whether it involves service contracts, contracts for work or temporary employment. In addition, we bundle and coordinate all the personnel service providers involved and act as your single point of contact. This allows us to significantly reduce your organisational workload. It goes without saying that we always guarantee legal compliance and full transparency for your company.
Maintain an overview of your external specialists                                                                            

•    Maintain an overview of your external specialists 

Benefit from centralised management and standardised processes that provide you with a comprehensive overview and transparency of costs and contracts. This allows you to specifically identify potential savings in your specialist areas.
Legal conformity in 
the selection of the contract type 

Ensure legal compliance when selecting the type of contract and when deploying external staff 

With Hays MSP you have the best possible legal protection. We ensure that all legal requirements are strictly adhered to - whether in the case of temporary employment, a service contract or a work contract - so that you can concentrate on your core business.
Market standard instead of 
buy too expensive                                                                   

Buy in line with the market instead of too expensive 

With our Hays Managed Service Programme, we support you in purchasing your external resources in line with the market. We also identify and implement individual savings initiatives.
Staff availability 
at any time
Guarantee staff availability for your specialist departments at all times
With us, you enjoy access to a global network of specialists that is precisely tailored to your requirements and guarantees you the availability of external personnel in almost all specialist areas and contract types.
Measurability of 
supplier performance
•    Measure the performance of suppliers for external specialists and your satisfaction
We use a range of KPIs and schedule regular feedback loops to assess the performance of your suppliers. In addition, we conduct satisfaction surveys to ensure that they meet your high standards and consistently perform as expected.
Professional 
supplier managemen
Rely on highly professional personnel and supplier management for peace of mind
Concentrate fully on your core tasks. With our customised external personnel management, we take care of all the administrative work relating to your external personnel.
Maintain an overview of your external specialists                                                                            

•    Maintain an overview of your external specialists 

Benefit from centralised management and standardised processes that provide you with a comprehensive overview and transparency of costs and contracts. This allows you to specifically identify potential savings in your specialist areas.
Legal conformity in 
the selection of the contract type 

Ensure legal compliance when selecting the type of contract and when deploying external staff 

With Hays MSP you have the best possible legal protection. We ensure that all legal requirements are strictly adhered to - whether in the case of temporary employment, a service contract or a work contract - so that you can concentrate on your core business.
Market standard instead of 
buy too expensive                                                                   

Buy in line with the market instead of too expensive 

With our Hays Managed Service Programme, we support you in purchasing your external resources in line with the market. We also identify and implement individual savings initiatives.
Staff availability 
at any time
Guarantee staff availability for your specialist departments at all times
With us, you enjoy access to a global network of specialists that is precisely tailored to your requirements and guarantees you the availability of external personnel in almost all specialist areas and contract types.
Measurability of 
supplier performance
•    Measure the performance of suppliers for external specialists and your satisfaction
We use a range of KPIs and schedule regular feedback loops to assess the performance of your suppliers. In addition, we conduct satisfaction surveys to ensure that they meet your high standards and consistently perform as expected.
Professional 
supplier managemen
Rely on highly professional personnel and supplier management for peace of mind
Concentrate fully on your core tasks. With our customised external personnel management, we take care of all the administrative work relating to your external personnel.

These customers trust us

Professionalize your personnel management with Hays now

Service for every type of contract
Customized solutions
Digital business processes

Our service portfolio with which you can manage your external specialists

For the search and management of your external specialists, we offer you two different processes that take over different steps of your recruitment.
We are at your side exactly when you need us - no more and no less.
Our external personnel portfolio is divided into the areas of Managed Service Provider (MSP) and Contractor Management Outsourcing (CMO). We discuss with you openly and transparently which of the services we offer are right for you.
In addition, Hays is one of the few personnel service providers to hold a BaFin licence. This enables us to digitise and take over your financial transfer transactions in a legally compliant manner for all types of contracts.

Hays PayAgent Service – our new MSP billing service for temporary employment agencies

Hays Talent Solutions GmbH is licensed as a payment service provider by the Federal Financial Supervisory Authority (ger. BaFin) for financial transactions and can process payments between your company and external personnel in temporary employment. The billing processes are digitalised transparently, and the payment flows are automated. With a single point of contact and just one creditor for the entire billing process, you benefit from administrative relief, cost and time savings.
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Strategic needs analysis & planning

A collaboration with Hays as a managed service provider always starts with a strategic needs analysis and the planning of your assignment. We discuss together what the procedure will look like.

Managed Service Programm (MSP)

We take care of these steps for you as part of the Managed Service Programme.
Enquiry management
We create specific enquiries based on your personnel needs and pass these on to our large network of personnel suppliers in order to find the perfect candidates for you.
Offer screening and pre-selection 
We pre-select suitable external specialists for you from the various candidates based on your criteria. You now have the choice of which offers suit you best, after which we organise interviews.
Selection of specialists & compliance check
After the interviews, your specialist department has decided in favour of a candidate and the MSP checks the legal compliance for you.
Commissioning and onboarding your external specialists
Once you have made your decision, we take care of communicating the conditions with the selected personnel supplier for you. We register the specialists for you and onboarding can begin.
Billing & Reporting
Our MSP team is your single point of contact for all issues from enquiries to BaFin-licensed billing. In addition to the comprehensive management of your external resources, you benefit from detailed and comprehensive reporting.

Contractor Management Outsourcing (CMO)

Instead, would you like a clearly organised supplier bundling for greater compliance and operational relief for your department when managing external specialists? No problem - benefit from our Contractor Management Outsourcing programme, in which we provide you with an operational team that takes care of your suppliers' contract management through to invoicing.
Bundling and reviewing service provider offers
Send us the offer you have already decided on. We will bundle and check all your contracts and act as your single point of contact for all your orders.
Compliance check and contract negotiations
We carry out a compliance check and any contract negotiations for you. We bundle the contracts in one place.
Commissioning and onboarding your specialists
Once your external resources have been successfully contracted, we use the vendor management system of your choice for the onboarding of your external specialists.

Customer Success Stories

Bertelsmann

Bertelsmann

Organization & optimization of the procurement of external IT specialists at Bertelsmann

Read now
General Electric

General Electric (GE)

Optimierung des Beschaffungsprozesses und des Lieferantenportfolios

Read now
Employees of a leading intralogistics provider

Leading provider for intralogistics

Replacement of an existing MSP service for improved transparency and control

Read now

Have we aroused your interest?
Then get int touch with us.

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FAQ - FREQUENTLY ASKED QUESTIONS ABOUT HAYS WORKFORCE MANAGEMENT

What does MSP stand for?

MSP stands for Managed Service Provider and means that we manage, analyse, and optimise your entire recruitment process from enquiry to payroll. Our experienced MSP service team is the single point of contact for your internal and external stakeholders, giving everyone more time for their core tasks.
MSP stands for Managed Service Provider and means that we manage, analyse, and optimise your entire recruitment process from enquiry to payroll. Our experienced MSP service team is the single point of contact for your internal and external stakeholders, giving everyone more time for their core tasks.

Why is MSP important for managing external specialists?

The more external specialists a company employs, the more complicated it becomes to maintain an overview and, above all, not to lose sight of the costs. For many companies, managing the use of external staff and suppliers represents a major organisational effort.
The more external specialists a company employs, the more complicated it becomes to maintain an overview and, above all, not to lose sight of the costs. For many companies, managing the use of external staff and suppliers represents a major organisational effort.

For which company sizes is Hays MSP suitable?

Whether you are a small business or a leading corporation - targeted workforce management is essential to continue to deploy staff in a targeted manner and remain successful. That's why we tailor our services to your specific needs and work with you to develop a strategy that supports your goals.
Whether you are a small business or a leading corporation - targeted workforce management is essential to continue to deploy staff in a targeted manner and remain successful. That's why we tailor our services to your specific needs and work with you to develop a strategy that supports your goals.

What is workforce management?

Workforce management (WFM) describes the strategic planning, management and optimisation of a company's employee resources. The aim is to find the right employees at the right time in the desired contract form.
Workforce management (WFM) describes the strategic planning, management and optimisation of a company's employee resources. The aim is to find the right employees at the right time in the desired contract form.

What does VMS stand for?

VMS is the abbreviation for Vendor Management System. It enables companies (together with the MSP team) to manage all external resources and specialists. From the invitation to tender commissioning and time recording, all information about the external specialists used is recorded in the system.
VMS is the abbreviation for Vendor Management System. It enables companies (together with the MSP team) to manage all external resources and specialists. From the invitation to tender commissioning and time recording, all information about the external specialists used is recorded in the system.