International Expansion & Continuous Development of a Neutral Vendor MSP
Information about the customer
A globally operating pharmaceutical company
| Industry: | Pharma / Life Sciences |
| Number of employees: | approx. 17,400 worldwide |
| Location: | Europe, internationally active |
The realignment of the temporary employment model significantly accelerated the staffing process – a success made possible through genuine collaboration between the client, MSP, and suppliers.
Informationen about the customer
A leading global pharmaceutical company
Industry: Pharmaceuticals / Life Science
Location: 100 countries
Number of employees: +95,000
By implementing a neutral vendor programme and the SAP Fieldglass vendor management system, Hays was able to centralise procurement processes, increase transparency and reduce costs, while at the same time adequately filling niche skills in the pharmaceutical industry.
Figures & facts about the collaboration
Key Facts
MSP go-live in April 2020
Expansion to over 200 external resources (contracting & temporary staffing)
First international expansion in April 2024: UK go-live led by the local Hays team
Challenge:
The company initially aimed to make its external workforce recruitment more efficient, transparent, and strategically manageable.
Key focus areas included:
- Process harmonization across departments, suppliers, and the MSP partner
- Long-term compliance and governance, especially considering varying European regulations
- Preparation for international expansion to seamlessly integrate additional EU entities beyond Germany
Implementation and optimisation by Hays:
Since the go-live in 2020, the MSP has been continuously and collaboratively developed:
• Process Harmonization: Close coordination between Hays and the client, introduction of centralized communication channels, and joint planning formats. Continuous alignment of client processes within 3SS.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
• Process Harmonization: Close coordination between Hays and the client, introduction of centralized communication channels, and joint planning formats. Continuous alignment of client processes within 3SS.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
• Process Harmonization: Close coordination between Hays and the client, introduction of centralized communication channels, and joint planning formats. Continuous alignment of client processes within 3SS.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
• Strategic Partnership: Beyond operational staffing, international recruiting and compliance topics are jointly addressed.
• International Expansion: A key milestone was the UK go-live in April 2024, managed by the local Hays UK team – serving as a blueprint for further countries.
Conclusion
The result: a sustainable success story shaped by continuous process optimization and collaborative alignment.
- The external workforce has grown to over 200 positions.
- With the successful expansion to the UK, a foundation has been laid to roll out the MSP across additional European entities in the coming years.
- The close, strategic partnership ensures that not only operational needs but also strategic topics around recruiting, compliance, and workforce management are addressed and shaped together.
A success story of internationalization, demonstrating how sustainable collaboration and continuous development can create a scalable MSP model for the future.
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