Sales assistants do not have a specific field of expertise. They support the sales management of companies with the planning, review and control of sales activities. Furthermore, they provide customer service either personally or via telephone, mail or e-mail and play a significant role when it comes to customer relationship management.
There is no specific qualification required to work as a sales assistant. However, newcomers who have a vocational degree in the commercial area or have completed a retraining to become a sales assistant have the best chances. They can find jobs in the trade, craft, service or industrial sector or at different associations. Thus, sales assistants have excellent opportunities on the labour market. Learn more about the individual areas sales assistants can work in.
Sales assistants support the sales management with the planning of sales processes and work closely with the key account manager. They are responsible for corporate sales and budget planning, status analyses and the preparation of invoices. Moreover, they manage the documentation and filing process, are involved in the reporting process and prepare presentation meetings for the field sales force.
Communication with customers is an essential part of their daily business as well. They answer and process customer requests personally or via telephone, mail or e-mail. In this context, they act as an interface between the customers and the management board, thereby ensuring a high level of customer satisfaction. Last but not least, their key tasks also include the acquisition of new customers.
Sales assistants need to have excellent German and good English language skills and a good command of Office applications. In addition, they must be sales and consulting talents and have a strong focus on service.
On average, the annual salary of sales assistants is approximately EUR 35,000. The average starting salary is about EUR 26,400 per year. Long-term professional experience and further training may result in an annual salary of up to EUR 41,000.
As a sales assistant, you have a wide range of tasks and can work in different industries. You are responsible for the administrative support of the sales management, the correspondence with customers and the acquisition of new customers for the company.
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