IT Supporter (m/f/d)
Responsibilities
- First and Second Level Support: You provide technical assistance to our internal users
- IT Service Management: You handle tickets using our ITSM tool and ensure that incidents and service requests are documented and resolved efficiently
- System Administration: You manage user accounts, end devices, monitor and Troubleshooting the availability and performance of IT services
- Coordination of External Service Providers: You coordinate external IT partners and ensure smooth collaboration
- Project Leadership: You independently lead small to medium-sized IT projects, such as rollouts, upgrades, or process optimizations
Profile
- You have a completed university degree or a completed education in the field of IT
- You bring solid experience in IT support and IT service management (1st & 2nd level)
- You’re confident working with Microsoft 365, Azure Active Directory, and mobile device management tools (e.g., Intune)
- You have strong analytical skills, a structured approach to problem-solving, and a clear service mindset
- You communicate clearly, enjoy working in a team, and show initiative and curiosity to keep learning
- Ideally, you have experience with ITIL practices, project work, or relevant IT certifications (e.g., MS-900, AZ-104)
Benefits
- 30 days leave per year
- A city with a high quality of life that perfectly embraces both modern and traditional values
- A highly motivated team and an open way of communication
About Hays
Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.
Hays steht für Vielfalt und setzt sich aktiv für Chancengerechtigkeit und Teilhabe ein. Alle - unabhängig von Geschlecht, sexueller Orientierung, Behinderung, Alter, Herkunft sowie kultureller und religiöser Zugehörigkeit - erhalten bei uns die gleichen Möglichkeiten. Daher laden wir alle Menschen, besonders auch Menschen mit Behinderungen dazu ein, sich bei uns zu bewerben.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
+ 49 621 1788-4297 Bei Fragen zur Barrierefreiheit und Inklusion steht die folgende Anlaufstelle vertraulich zur Verfügung: inklusion-hpsg@hays.de.© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.