Job profile

After Sales Manager (m/w/d)

After-sales managers: providing competent support to achieve customer retention

Nowadays, the sales strategies of companies no longer focus on the product itself but rather on the dialogue with customers. Sales is no longer just about making deals, but also constitutes a means to improve customer retention. After-sales managers provide after-sales support and analyse feedback.

Which opportunities do after-sales managers have on the labour market?

Especially in larger companies, there is an increasing tendency to establish departments responsible for after-sales customer care. A competent handling of complaints and the evaluation of customer requirements are of great importance for product development and marketing and thus for customer retention. After-sales managers therefore have good prospects on the labour market in all areas related to sales and marketing.

Which hard skills and soft skills should after-sales managers have?

An academic degree in marketing, advertising, business administration or a related field of studies is required to work as an after-sales manager. Professional experience in sales or after-sales is advantageous, too.

Experience in using common software solutions, an analytical way of thinking, organisational talent, team spirit and good communication skills are required. Since dealing with customer complaints belongs to the key tasks of after-sales managers, distinct problem-solving skills are obviously an asset in this profession. For example, you may have previously worked as a sales manager or manager and now specialise in the aftersales area of responsibility.

After Sales Tasks and requirements at a glance:

• An academic degree or a vocational qualification in marketing, business administration or advertising
• Professional experience in sales or after-sales
• Sound knowledge of the required software tools
• Leadership qualities and good communication skills
• Strong organisational and problem-solving skills
• Empathy and resilience