Customer care managers: ensuring customer satisfaction in a systematic way
Customer care managers ensure that business and private customers receive ideal offers and a comprehensive range of after-sales services. They manage customer relations and thus hold a key position within companies.
Which opportunities do customer care managers have on the labour market?
Customer care managers are the first point of contact for customers – not only in case of special requests or requirements regarding products and services but also in case of complaints and suggestions for improvement. They can work at larger companies from different industries, where they ensure lasting and positive customer relations and adapt the company’s offers to the customers’ requirements. Customer care managers have excellent chances of finding a suitable job at manufacturers of durable, high-quality consumer products, especially when it comes to cars and household appliances, and at different service providers (e.g. car rental or system catering companies or hotels).