IT service managers work in all industries where information technology and information processing play an important role. In companies, they are responsible for the monitoring of all IT-related processes and projects. In this context, they solve problems, eliminate errors and malfunctions and act as contact persons for all IT-related matters.
IT service managers are becoming increasingly important. Therefore, their prospects are currently good and will remain so in the future. As IT service managers do not only require business thinking skills and IT expertise but must also have an academic degree in computer sciences, experts in business informatics are particularly in demand. Get in touch with your personal contact person at Hays and find out more!
IT service managers have a diverse range of tasks. They work in the area of project management and are responsible for internal communication and quality assurance, primarily working on the solution of IT problems reported by customers or departments within the company. IT service managers analyse, structure and prioritise the clients’ problems and wishes by applying their expertise. Afterwards, they define clear tasks for every member of the IT team.
The duties of IT service managers strongly depend on the company they are working at. While only managing internal processes in some companies, they may act as an interface to the sales unit or even perform sales activities and advise customers in other companies.
IT service managers must have comprehensive knowledge of the latest information and communication technologies. Furthermore, they must have a good command of SQL databases and expertise regarding different kinds of hardware and software.
The necessary soft skills include a structured way of working and excellent communication skills.
The average annual gross salary of IT service managers is approximately EUR 60,000. On average, their starting salary is about EUR 45,000 per year; senior IT service managers, by contrast, may earn up to EUR 100,000.
