What are the tasks and responsibilities of IT service managers?
IT service managers have a diverse range of tasks. They work in the area of project management and are responsible for internal communication and quality assurance, primarily working on the solution of IT problems reported by customers or departments within the company. IT service managers analyse, structure and prioritise the clients’ problems and wishes by applying their expertise. Afterwards, they define clear tasks for every member of the IT team.
The duties of IT service managers strongly depend on the company they are working at. While only managing internal processes in some companies, they may act as an interface to the sales unit or even perform sales activities and advise customers in other companies.
- Internal corporate communication
- Project management
- Quality assurance
- Definition of clear tasks for the IT area
- Solving IT problems
- Advising customers and performing sales activities