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Service technicians repair and maintain technical devices at the customer’s and provide advice regarding all related technical details. In short, they act as important interfaces between the company and the customers.
Service technicians can work in a wide variety of industries, e.g. in the automotive and IT industry or in mechanical and plant engineering. They have good prospects on the labour market. Service technicians must have obtained an appropriate basic vocational qualification and completed a training programme in electrical engineering. In order to hold functions involving a high level of responsibility, e.g. department manager, service technicians must have a qualification as a master craftsman. Learn more about the individual areas service technicians can work in!
Service technicians are responsible for the assembly and commissioning of devices. In addition, maintenance and repair activities as well as the planning and execution of service assignments are part of their daily work. They accept customer complaints and provide advice and support for both new and existing customers. Besides, service technicians often work as field service employees.
Service technicians need to be very familiar with the machines, systems, devices and programs of their company. Furthermore, a comprehensive technical understanding is essential since they need to have knowledge of the common problems and requirements of their customers. A driving licence for passenger cars is also usually required to be able to execute assignments directly at the customer’s.
In addition to technical knowledge, service technicians need to possess certain soft skills as well: They should, for instance, have basic skills in sales communication allowing them to hold conversations with customers in a professional and competent way. Besides, an entrepreneurial way of thinking as well as a friendly and confident appearance are required.
The average annual gross salary of service technicians is approximately EUR 40,000. It may rise to EUR 60,000, depending on the respective level of qualification and professional experience.
