Job profile
Service technician(m/f/d)
If an appliance breaks down again and the on/off button doesn't fix it, service technicians are there for you. Service technicians ensure that everyday appliances and machines always work to our satisfaction in a high-tech world.
What exactly are the tasks of service technicians? What does a service technician earn? And what does the career path look like? We shed light on this in this job profile.
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What is a service technician? Definition and overview
Service technician: The link between the company and the customer. Service technicians travel to customers, carry out repair or maintenance work on technical devices and advise the customer on all technical details.
Service technicians are not generalists. They specialize in certain areas and know their way around them. Whether household appliances such as washing machines and stoves, office equipment such as printers and photocopiers, information and telecommunications technology (ICT) such as computers and telephony or laboratory equipment such as spectrometers and analytical balances - they are masters of their trade.
Their work begins with the installation of the respective devices and continues through maintenance work to repairs.
Service technician salary: a comprehensive overview
Starting salary as a service technician: Junior service technician salary
A service technician with less than 3 years of professional experience starts with an average starting salary of around €31,590 gross per year. With four to nine years of experience, earnings for service technicians rise to around €40,020.
It is important to note that the salary may also depend on other factors, such as the industry in which the service technician works and the location of the company.
Senior Service Technician Salary
A senior service technician with more than 10 years of professional experience can expect a salary of around €55,000 gross per year. However, this salary can increase significantly due to various factors such as personnel responsibility.
It's also important to note that senior service technician salaries can vary by industry and location. Some industries may pay higher salaries than others, and companies in cities or regions with a high cost of living often pay higher salaries.
Overall, the service technician profession offers attractive salary prospects for both entry-level and experienced professionals. However, it is important to remember that salary is only one aspect that should be considered when choosing a career. Other factors such as job satisfaction, work-life balance and career opportunities are equally important.
Service technician salary by specialization
Service technician wind turbines Salary:
As a service technician for wind turbines, you will earn an average of €41,000 gross per year. You can read about the special features of a service technician in the wind turbine industry below in this job profile.
IT service technician salary:
Automotive service technician salary:
What does a service technician do? - Tasks and activities
A service technician is responsible for the installation, commissioning and maintenance of various devices and machines.
Service technicians also carry out repair work. Their tasks also include planning and carrying out service calls. A service technician receives customer complaints and is responsible for advising and supporting existing and new customers. They often work in the field.
Installation and commissioning of devices
Diagnosis of technical problems
Maintenance and repair work
Planning and implementation of service assignments
Customer service
How do you become a service technician? - Training & further education in Germany
Service technician training
There is no specific service technician training program in Germany. Instead, many service technicians acquire their qualifications through training in a technical profession and then specialize in a particular field. Service technician training can vary depending on the field, but some of the most common areas are IT, mechanical engineering, automotive engineering, biogas plants, medical technology, renewable energy and security and alarm systems.
Only the path to becoming a vehicle service technician requires training. This profession follows on from training as a vehicle mechatronics technician.
Further training as a service technician
Service technician: career changers welcome
It is also possible to work as a service technician as a career changer. Many companies offer jobs for service technicians from other technical professions. The exact requirements may vary depending on the company and industry, but a certain amount of technical experience and expertise is generally expected.
It is important to note that the profession of service technician requires a high degree of technical and commercial understanding, manual dexterity, openness and empathy as well as resilience. Therefore, a solid technical education or experience is often an important prerequisite for success in this profession.
Service technician specializations and industries
Service technicians work in a variety of industries and can specialize in different areas. Some of the most common specializations are IT, electrical and electronics industry, mechanical engineering, automotive engineering, medical technology and renewable energies. The choice of specialization often depends on the interests and skills of the individual, as well as the requirements and opportunities of the job market.
Automotive service technician: Special features of the specialization
Service technician: Wind turbines
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Service technician skills: These are your hard skills and soft skills
Service technicians must be very familiar with their company's machines, systems, devices and programs. This also includes knowledge of the problems and needs that many customers have when it comes to these products.
In addition to a comprehensive understanding of technology, good communication skills and empathy are therefore also important for service technicians, as they must be able to understand the customer's problems. Furthermore, their aim is to provide customers with advice so that these problems no longer occur.
As a rule, a car driver's license is also required for assignments directly at the customer's premises. This is because many service technicians work in the field and are called out to the various locations where their products and devices are used.
In addition to technical knowledge, service technicians also need some soft skills. With basic knowledge of sales communication, they conduct customer meetings confidently and competently. They think entrepreneurially and are always friendly and confident.
Important hard skills for service technicians are:
Technical and professional knowledge
Knowledge of customer problems and needs
Car driver's license
Basic knowledge of sales communication
Entrepreneurial mindset
Friendly and confident demeanor
Empathy
Willingness to travel
Service technician career: opportunities on the job market
As a service technician, you can work in a wide range of industries and therefore have good prospects on the job market. You can work in the automotive trade, in mechanical and plant engineering, medical technology, renewable energies or as an IT service technician.
The demand for service technicians is high, as they play an important role in the maintenance, repair and improvement of technical systems and devices.
In the IT sector, for example, the demand for service technicians is particularly high.
According to a survey by the digital association Bitkom , around 149,000 vacancies for IT specialists were unfilled in 2023. As digitalization progresses, the demand for service technicians in this area is also increasing.
Service technicians are also in high demand in the renewable energy sector, particularly in wind energy. The continuing expansion of wind turbines requires more and more specialists to maintain these systems.
Additional qualifications can further improve your chances on the job market. For example, service technicians can deepen their expertise and specialize in certain areas through further training and certifications.
For example, further training to become a technical business administrator (IHK) can be interesting, as it provides business management knowledge and thus improves career opportunities.
Overall, there are good opportunities for service technicians on the job market. With a solid technical education, continuous training and a willingness to adapt to new technologies and trends, service technicians can build a successful career in various industries.
Top Vacancies: Service technician Jobs (m/f/d)
FAQ
Service technicians take care of the commissioning, maintenance and repair of certain devices and machines. They also help customers to use appliances correctly and prevent problems.
As a service technician in Germany, you earn an average of around €41,600 gross per year. The starting salary is around €31,500.
Service technician is not a protected job title in Germany and therefore does not require any special training. As a rule, service technicians have a technical education before they continue their training in a specialist field.
The most important skills to become a service technician are technical and industry-specific understanding, as well as empathy and strong communication skills.