(Senior) IT Service Manager - SAP S/4 HANA Basis (m/f/d)

• Partnering with users, key users, business process owners, the Cloud Center of Excellence, the IT service provider, SAP Application Managers, SAP Application Architects, and other stakeholders to set up, deliver and improve SAP Basis services and Solution Manager
• Define, drive implementation and improvement of SAP Solution Manager for the SAP S/4 HANA platform
• Ensures that SAP Basis services are delivered by IT service provider according to service catalog and agreed KPIs and SLAs
• Point of contact for IT service supplier for Coordination of releases, upgrades, patches, and changes
• System User Management and System monitoring
• SAP license audits and associated measures
• Manage cost of IT service provider
• Drive SAP System Security and resilience with the Cyber Security Team
• Monitor SAP Basis cost and drive cost-efficiency
• Approve changes, access requests and enhancements, as appropriate
• Partner with SAP Application Managers and Architects to develop SAP roadmap and deliver projects in the SAP Basis

• Bachelor or master’s degree, computer or natural science preferred
• Experience as IT service manager or product owner
• Strong background in SAP, SAP Basis, and SAP Solution Manager
• Experience in SAP S/4 HANA implementation projects and/or SAP S/4 HANA operations
• Experience in working with IT service suppliers
• Experience in a GMP-validated IT environments is a plus
• Knowledge of IT infrastructure and public cloud
• Excellent communication skills in English, verbal and written
  

• Attractive salary package
• Professional Training & Development
• Continuous learning initiatives
• Free of charge sport offerings
• Company bikes

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.