Service Supervisor (m/f/d)

Our greatest assets are the expertise, creativity and passion of our employees. We strive to maintain a great workplace that attracts, develops and retains the best talent, fosters collaboration, team spirit that ultimately drives innovation for the benefit of our customers. We want to create an environment where you feel like you belong and support your growth and innovations. By listening to feedback from our employees, we develop programs and practices that provide enriching career opportunities and challenge ourselves to better results.

As a Service Leader within Carrier AB, you will lead a team of 13 service technicians in Stockholm, Malmö and Gothenburg. You have personnel responsibility and EHS responsibility for the technicians and are expected to travel between the locations regularly. You work well under stress and enjoy solving problems.

Responsibilities

• Customer responsibility – the customer's contact person and responsibility for a good customer relationship
• First contact with customer in case of remedial Service
• Ensure correct information to the customer with regard to price and lead time
• Make a risk assessment of the project / repair before giving a quote
• If necessary, draft/compile agreements
• Project manage own customer projects according to established process
• Attestation of purchase invoices
• Prepare and ensure correct documentation for invoicing
• Operational personnel responsibility for their service group with delegated work environment responsibility in accordance with EH&S
• Conduct EH&S inspection of technicians and workshop to ensure a safe work environment.
• Set goals and develop your group and your employees in accordance with the company's PC process
• Plan Technicians and Collaborate with Service Coordinators and Service Salespeople in planning and quoting.
• Actively participate in improving the department's processes and working methods
• Actively work for a pleasant atmosphere within the department and the company
• Annual reports to contract customers

• Secondary school education in Refrigeration Technology, HVAC, Environmental Technology or similar
• Leadership qualities
• Refrigeration certificate class 1, Hot work, EHS
• Some form of business training

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. 

This is The Carrier Way.